Usability guru Jakob Nielson speaks out on WAP: The Alertbox for July 9 is now online at: http://www.useit.com/alertbox/20000709.html Experience with WAP in Europe shows that it is hard to use. Because of the miserable usability of the small phones, services must be re-designed for each handset, increasing maintenance costs. -d-Received on Mon Jul 10 06:07:27 2000