Darren Luckett wrote:
>>I stick by my original point though. Better understanding the
>>customer's needs, from whatever perspective you'd like to take, will
>>probably answer the debate far more effectively than discussing the
>>merits and demerits of specific technologies.
>>
>
> Marketing and developemnt knowledge and skill do that. at the most focus
> groups supplement this process. and no, the key to this thread is that the
> technology decides the future, not you, not me. If the public like it they
> buy. simple.
>
> i am a bit sorry about the tone of my original email, but past expereince
> has taught me this - especialy the psuedo-religious aspect of it and their
> unfinching belief that their data in the only accurate data.
Your beliefs that "designers and developers know instinctively what joe
public wants" and "technology decides the future" seem far more
religious to me. Furthermore, history has proven them wrong repeatedly.
I agree that focus groups and user studies are often misapplied and
their findings misinterpreted or misused. It would be nice if you drew
on your bad experiences with them to offer constructive criticism or
useful alternatives, instead of just making unsupported claims in a
hostile tone.
Ryan
Received on Tue Feb 17 11:19:43 2004