Service culture in Estonia varies a lot. This blog entry is a start to ongoing series of writing down experiences I had with different companies.
Sometimes service it is plain awfull. Still having the soviet time attitude of customer should be lucky to get whatever is available. Other times service is superficially friendly. I do not consider myself old enough to be called Sir and asked Can I take your coat please Sir? Most of the time I get good service though.
GOOD: Ergo Kindlustus. I needed to buy a mandatory third party liability insurance for my car. It was when I only spoke a couple of words estonian. The clerk spoke only few words of english and finnish. Still she did not get frustrated with me and we were able to fill out all the forms and make a deal.
GOOD: Restorani Stefanie’s. Top notch service. Although everytime I have been there they have just run out of tiramisu.
GOOD: Audiocenter. The owners know their products and you can get service in atleast four languages. They did not have all the equipment I wanted first. They made a special order for me and called when it arrived.
GOOD: Merge. I needed a satellite TV. After calling the office their project manager came to my aparment next day to check what kind of cabling and assemblies were needed.
GOOD: United Motors. The car salesman did not get frustrated with my endless questions about different aspects of owning a car in Estonia. Needless to say, they got my money.
Related entires: Restorani Stefanie’s
Tagged with: Estonia
